Ask our Expert


Q : How do I order?

Placing an order with Acme Fitness is quick and easy. New customers can check out and create an account at the same time. Once you have an account, you will not have to re-enter this information to make your next purchase. 

Q : How to add Items to Your Cart?

To shop at Acme Fitness, just locate an item you like to purchase and click the "Add to Cart" button. These buttons are usually found beside products. Clicking this button places the item in your Cart. Each time you click "Add to Cart," the page will refresh and display the newest item in your Cart, as well as previous additions. You then have the options to "Continue Shopping" or to "Checkout."

Q : How the Checkout proceeds?

If you wish to exercise the "Checkout" option you are taken to our "Sign in / Register" page, where returning customers can sign in to their accounts using their email id and password and new customers can create their account to complete their orders.

Q : How to creating an Account?

You have not registered with before please click on "Create a New Account" to create your own account. You will be asked to fill in your First name, Last name, Email address, Password, Re-enter your Password Please read the Terms and Conditions of Acme Fitness Pvt Ltd and click on the checkbox "I have read and agree to the Terms and Conditions" . Then click on "quotCreate my account". You now have your own Account with for your shopping convenience.

At this point, if you are a new customer you will be able to create an account. Provide your name and email address, create a password, re-enter the password to create your account. You can then continue with the checkout.

Q : How to enter Shipping Address?

We'll ask you to provide a shipping address for the order you are placing, it will be set as your default Shipping address. You can then go back to more shopping or save the information you have entered and proceed to checkout.

Q : How to enter Billing Address?

At this point you are asked to enter Billing address. If your billing address is different from the shipping address you selected, you'll be asked to enter it now. If it is the same as your shipping address just check the box which states that and the Billing information will be filled in for you. You can click on "Checkout" or go "Back" to change any information that you need to.

Q : How does Payment Gateway for Credit / Debit card works?

If you chose to pay by "Credit/ Debit card", you are taken to the HDFC Payment Gateway, where you will be asked to choose the type of card you would like to pay with. You are then taken to the page where the Total Order amount is displayed and you will be asked for your Card number, CVV number and the expiry date for the card. Once you have filled out the details please click on the submit button to process your payment.

Q : Confirmation to the Order.

Finally, we confirm and display a page with a unique order number for you, which you can save for your records. You can click on the link provided to go back to the home page or go to "My Account" to check your order details. Acme Fitness have full rights to cancel the order before processing the shipping at any time.

Thank you for Shopping with Acme Fitness.

Q : What are the advantages of having an Account on Acme Fitness?

We encourage customers to create an account. Having an account will allow you to:

  1. Shop and Check out faster on your next visit.
  2. Check your Order status online.
  3. Receive Member discounts on online purchases at Acme Fitness.
  4. Receive updates on special offers, events and new arrivals.
  5. Retain items in your Shopping Bag till your next visit.
  6. Obtain a history of items you have purchased from Acme Fitness.

Q : What is your Pricing Policy?

Items in your Cart show their current prices. These are identical to those displayed on the product. However, adding an item to your Cart does not lock in that price. Prices frequently change, so the price you are ultimately charged is the price at the time you complete your purchase.

Prices can change between the time you place an item in your Cart and the moment you finish Checkout, for many reasons. Acme Fitness's discounts, for example, may depend on a product's availability; on the duration of sales, special promotions, and limited-time offers; on a title's appearance on a bestseller list; and on other factors.

Q : Do you have a Return Policy?

With Acme Fitness, you can now return products that are found to be malfunctioning within 7 days of delivery. Please follow the steps below in case you want to return your order:

  • Customers can return their order within 7 days after receiving the product by initiating a request at (81 4422 4422).
  • After initiating a request you will receive a service number and our authorized service agent will inspect the product at your premises within 2 -3 days.
  • Criteria for product return includes:
    1. Manufacturing Defect
    2. Shipment Damage
  • If your product is deemed as defective post quality inspections, we will initiate the product pickup within 2-3 days.
  • The product will be validated for return only in its original packaging.
  • Once our service agent validates the return request upon inspection, your refund will be processed and the total amount you paid for will be credited within 5-7 working days.

Q : What is your Shipping Policy?

Each item on Acme Fitness contains shipping information associated with that item. This information tells you how quickly items are expected to be ready to leave our warehouses. Please note that this information does not indicate when items will arrive at their final destination -- only when items are expected to be packed and ready to leave our warehouse.

The timeframe to ship an item, when the merchandise is available at our local warehouses is 3 - 7 business days and 30 - 45 business days for merchandise shipped from our overseas warehouse.

You will be able to check the status of your Order under My Account at anytime. If you have any questions regarding your order please email

Q : What is the Privacy Policy of

At Acme Fitness we respect your Privacy. Our Privacy Policy covers our treatment of personally identifiable information that we collect when you are on the site, and when you use our services. This policy also covers our treatment of any personally identifiable information that our business partner‘s share with us.

This policy does not apply to the practices of companies that we do not own or control, or to people that we do not employ or manage. Acme Fitness uses information for two general purposes: to provide better service to you by ensuring on time deliveries of your orders and to contact you about special offers and promotions.

We use any information voluntarily you give us to enhance your experience in our site, which is to provide you with interactive or personalized elements on the sites and to better prepare future content based on your interests. We aggregate this tracking information to determine which areas of our site members like and don't like based on traffic to those areas. We don't track what individual members read, but rather how well each page performs overall. This helps us continue to build a better service for you.

Members may unsubscribe to any of our electronic mailers at any time by following the instructions contained at the end of every newsletter.

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